Exhibit – Description of Services

Partoo undertakes to provide Customer the services individualized in the Order Form or Business Proposal, duly executed by both Parties and subject to the provisions of this Exhibit.

DEFINITIONS

The capitalized terms used in this Exhibit shall have the meanings set out below, whereby words defined in the singular shall have the same meaning when used in the plural.

• “ Custom Fields ” means the data fields that can be configured by the Customer Support at the Customer’s request, related to the specific activity of Customer and that will be added in Partoo’s database apart from the standard Customer Content (i.e. addresses, business hours, photographs, etc.).
• “ Customer Support ” means the team designated by Partoo to provide Customer (and its Users, if applicable) with the assistance and technical guidance as outlined in the provisions of this Exhibit and the Agreement. The Customer Support will employ its best efforts to assist the Customer in effectively using Partoo Applications and/or Services and in identifying and rectifying issues.
• “ Duplicates ” means two separate business listings from Google Business Profile referring to the same POI.
• “ Facebook Post ” means the publications on a Facebook business page allowing local businesses to highlight news, offers and events directly on Facebook.
• “ Google Post ” refers to a temporary publication on a Google Business Profile listing that allows local businesses to communicate new information, highlight new offers and events directly in Google Search and Google Maps.
• “Internal Repository” means the Customer’s internal database containing all the reference information regarding its POIs.

ONBOARDING SERVICES

During the first weeks of the Initial Term, Partoo will provide the Customer with an onboarding process that will aim to familiarize with and prepare the Customer for the proper utilization of Partoo Applications and/or Services.

The Customer Support will assure:

• The technical and manual handling of the Customer’s POIs based on the information gathered and sent by Customer to Partoo;
• If applicable, the retrieval of the business listings and the manual processing of said listings;
• The operational implementation of Partoo Applications and Services; and
• An onboarding session to guide the Customer through the functionalities and features of Partoo Applications and Services.

The Customer Support will assist the Customer throughout the Term of the Agreement. The Customer Support will be the Customer’s preferred point of contact throughout the Term of the Agreement and can be reached via the Partoo Applications (chat) or email associated to the User account, in accordance with the provisions of Partoo’s SLA.

Duplicate management on Google Business Profile

During the first months of the Term of the Agreement, the Customer Support shall work on identifying and processing Duplicates. After Customer’s verification and confirmation, Partoo shall communicate to the Publisher’s support team the list of duplicates to be deleted or merged.

Store Locator Onboarding

The onboarding of the Store Locator service will be conducted taking into consideration the following stages:

• Definition of the design and content of the Store Locator;
• Development and integration of the Store Locator; and
• Training of Users at the local level (see details in Section “Associated Services”).

The Store Locator project schedule and delivery dates shall be jointly defined by the Parties during the kick-off meeting. This schedule shall include: (i) the written validation of the Store Locator mock-up (up to three [3] versions maximum), (ii) the validation of the functional specifications and the staging environment (up to two [2] review phases maximum), and (iii) the definition of the Store Locator Go-Live date. The kick-off meeting shall take place within approximately forty-five (45) days following the Effective Date of the Agreement.

Once approved by the Customer, the Store Locator mock-up may not be modified. The Customer acknowledges that any feedback or request for change provided after the deadlines mutually agreed by the Parties may not be implemented within the current delivery phase and may give rise to additional fees. Such fees shall be deducted from the Customer’s annual development day allocation (“Allocated Credit”), with each additional mock-up version corresponding to one (1) development day.

RECURRING SERVICES

The Parties agree that for the provision of the Services, Partoo needs to be assigned as manager of the related Google Business Profile. This condition is an essential requirement, without which Partoo will not be able to provide the Services in accordance with the provisions of the Agreement.

Presence Management

The Presence Management service facilitates the diffusion and automatic update across the Publishers Sites of the information regarding Customer’s POIs or Customer Content.

Presence Management will allow the Customer to:

• Update information : simple update of Customer Content and POIs information via Partoo Applications, Excel files, or through an API connection linked to the Internal Repository.
• Monitor updates : Track the real-time diffusion of Customer Content and POIs information across the Publisher Sites.
• Generate integration reports in Excel format directly from Partoo Applications.
• Measure impact : Monitor statistics related to your Google Business Profile listings, including views, searches, and internet user interactions. Evaluate the Return on Investment (ROI) of the Partoo Applications and Services and the amplification of Customer’s brand’s visibility.

The Customer Support will provide Customer with advice in strategy and e-visibility optimization. Moreover, at the beginning of the Agreement Initial Term or Renewal Period, as applicable, the Customer Support will present an overview of the previous period and areas for improvement to be considered for the future.

Provided that the Customer has communicated the Customer Content to Partoo as stated in the terms and conditions of the Agreement, such Customer Content shall be transferred to the Publishers with the frequency and within the deadlines defined by each Publisher.

Customer may decide to protect specific fields or Custom Fields so that only certain types of Users can edit them.

Reserve With Google (Booking Links)

The Reserve with Google service allows the Customer to display booking links directly on the Google Business Profile listings of its POIs, enabling end users to make reservations from such listings.

To use this Service, the Customer must:

• Be subscribed to Partoo’s Presence Management service;
• Have imported its Google Business Profile listings into Partoo;
• Have subscribed to the Reserve with Google option; and
• Meet the eligibility criteria required by Google, including the requirement to operate in certain activity sectors and to use an eligible online booking tool.

The Customer acknowledges that this Service requires certain technical developments on its side, including the implementation of a “Conversion Tracking” tool, and shall not engage the responsibility of Partoo with respect to these developments, implementations, connections and/or tools.

Partoo shall not be liable for any modification, suspension, or discontinuation of the Service decided or applied by Google. In such case, Partoo reserves the right to require payment of the fees for the ongoing contractual period, without prejudice to any other rights or remedies.

Costumer Content that can be transmitted to Publishers

Within the framework of Presence Management, Partoo shall transfer the following Customer Content to the Publishers:

• POI’s name;
• Address (street number, postal code, city, country);
• GPS coordinates of the POIs;
• Email & phone number;
• Opening & exceptional hours;
• Description of the POIs;
• Categories (type of activity);
• Photographs (including logos and cover picture);
• POI’s code and register number (if applicable);
• Website URL;
• Social media URL;
• Booking links (if subscribed by Customer).

Also, Partoo commits to transfer specific information or Costumer Content to Google, such as:

• Google Attributes
• Google More Hours
• Google Services
• Google Menus

The Customer acknowledges and accepts that the Customer Content listed above may be modified whenever additional information is necessary and/or useful for the provision of the Services. Partoo’s liability shall not be engaged regarding such modifications, according to the T&Cs dispositions.

Google Posts , Facebook and Instagram Posts

The Customer will be able to create and broadcast in mass (in real time or by scheduling in advance) Google Posts, Facebook and Instagram Posts from Partoo Applications on all selected POIs.

Custom Fields

Apart from the Customer Content listed in section 3.1.1 above, Customer shall be able to diffuse Custom Fields through Partoo Applications.

Custom Fields are accessible via API using the documentation posted online.

Review Management

The Review Management service helps businesses to effectively handle and enhance their online reputation by encouraging, managing, and responding to reviews related to the corresponding POIs, received through the Publisher Sites connected to this Service.

The Client hereby agrees to grant Partoo the exclusive authorization for publication and subscription on Google Business Profile, enabling the real-time retrieval of Google reviews (“Live Fetch”) and ensuring the proper operation of specific Review Management functionalities. The Client acknowledges that, for technical reasons, this authorization cannot be provided to more than one technological partner simultaneously. In the event that this authorization is not granted to Partoo, and/or is granted to another technological partner, Partoo shall not be held responsible for any failure or improper provision of the Services.

Review Management will allow the Customer to:

• Aggregate, filter and answer to reviews: access to the reviews published on the Publisher Sites, filter them based on POIs rating, date, platform, or keywords, and reply to reviews.
• Receive automated reports: under Customer’s choice, receive reports via email on a daily, weekly or monthly basis and email notifications in case of negative reviews.
• Analyze its e-reputation: access e-reputation key metrics through the Partoo Applications.
• Boost the reviews: utilize the Review Booster service to gather more reviews.

Review Management Publishers

The Publishers connected to Review Management are Google Business Profile and Facebook. Customer can also subscribe to TripAdvisor as a supplement option for an additional cost.

For Google Business Profile, Partoo shall retrieve the reviews in a real time basis, provided that Customer is not using another review management solution connected also in real time. If so, Partoo shall be only able to retrieve the reviews every twenty-four (24) hours.

With regard to Facebook and TripAdvisor, Partoo shall fetch the reviews every twenty-four (24) hours.

Review Management Response Features

Review Management includes four (4) different response features from which the Users shall choose:

• Manual Reply: Users write their own response in the free text field and publish them.
• Reply Templates: Users have access to predefined response templates with dynamic tags, that can be freely modified before publishing them. The Reply Templates may be defined by the Customer or taken from a list of examples directly proposed by Partoo.
• Auto Reply: this feature allows Users to automatically reply to reviews without comments (and reviews with comments under Customer’s request) using pre-selected templates based on the score of the review while respecting a natural reply delay (between 10 min and 3 hours).
• Assistant AI: this feature allows Users to answer to reviews with responses proposed by an artificial intelligence tool and that can be modified before being published by the User and under the latter’s prior consent.

The Parties agree that Partoo cannot be held responsible for the content of the answers provided to the reviews, especially but not limited to any errors, inaccuracies, mistakes, or discrepancies between the reviews published by the Internet users and the answers provided by Customer and/or the Users, mainly under the framework of Auto Reply feature.

Review Management +

By subscribing to the Review Management +, the Customer will gain access to the following features in addition to those already included in the Review Management service: 

• AI-powered automatic tagging: Automation of customer review categorization using artificial intelligence. This feature enables the Customer to define tags and determine the number of tags per review.
• Retroactive application of AI-powered automatic tagging: The possibility to retroactively apply automatic categorization to reviews from the past twenty-four (24) months. This retroactive application is limited to three uses per Customer during the term of the Agreement.
• Customization of the AI-generated response suggestion prompt: This allows the Customer to customize the prompt for AI-generated review responses.
• Customization of automatic responses to reviews without comments: The ability to customize automatic responses to reviews without comments for the organization, a group, or a point of sale.
• Qualitative analysis of reviews: Our AI agent, JIM, reads and analyses all customer reviews tagged at both global (organization or group) and local (POI) levels. It automatically identifies up to three main strengths and three main weaknesses. For each theme, a written summary is provided along with illustrative verbatims.

Review Management Premium

Depending on the region and/or country and subject to certain conditions, Customer may subscribe to the Review Management Premium service. This advanced benchmarking functionality enables Customer to monitor and compare its local visibility and e-reputation with those of competitors.

As part of this Service,  **a double analysis**  is performed:

• Statistical analysis of competitors’ reputation; and
• Semantic analysis of competitors’ reviews to understand what drives their reputation, including their  **strengths and weaknesses** .

Customer acknowledges that the Service depends on the availability and reliability of third-party data sources (e.g., Google). Therefore, Partoo shall not be held liable for any service disruptions due to such sources.

In the event of a prolonged interruption or technical impossibility affecting the provision of the Service, the provisions of Exhibit B “Service Level Agreement (SLA)” shall apply. Partoo will use its best efforts to promptly identify and implement any corrective or alternative solutions to restore the Service and prevent recurrence.

If, despite these efforts, the interruption or technical issue cannot be resolved within a reasonable time, Partoo may, at its sole discretion, either (i) propose an alternative solution, (ii) apply a commercial adjustment, or (iii) terminate the Agreement solely with respect to the affected Service. Such termination shall not affect the validity or performance of the remaining Services under the Agreement.

Review Booster

The Review Booster service is an incentive solution integrated to Review Management that submits review requests via SMS invitations sent to Customer’s clients or via QR codes, reviews that shall be posted on Google Business Profile.

The SMS invitations of Review Booster can be sent through Partoo Applications and Partoo’s API and are limited to 100 SMS for API use or 50 SMS for manual use per month, per POI. The Customer is the sole responsible for collecting its client’s consent for using and processing their name, telephone number or any other personal data that this SMS invitations may engage.

The QR code will be available via the Partoo Application.

Messages

The Messages service is a message monitoring solution that centralizes messages relating to the Customer’s POIs and sent by Internet users through the Publisher Sites connected to this Service or through Customer’s website. For the provision of this Service, “ Conversation ” shall refer to an exchange on a Publishers’ Site or the Customer’s website (Partoo Chat) between the Customer and an Internet user and for each POI (if local). A Conversation shall be considered closed twenty-four (24) hours after the last message sent in the conversation (whether sent by the Customer or the Internet user).

This Service will allow the Customer to:

• Centralize Conversations: the messages sent through the Publisher Sites and Partoo Chat (SMS) will be centralized on Partoo Applications, including messages with photographs or images.
• Reply to messages: Customer will be able to respond to messages directly from Partoo Applications.
• Manage Conversations: the Service enables the Customer to access to an unread message section, to receive notifications when receiving new messages, to filter the messages by status or POI, and to assign Conversations to Users.

The Publishers connected to Messages are Facebook and Instagram. Depending on the region and/or country, some Customers would have the possibility to connect WhatsApp to this Service for an extra fee that shall be directly invoiced by Meta.

Partoo Chat

The Partoo Chat is an instant messaging widget added to the Customer’s website that will enable the latter to receive requests from Internet users via its website and directly to Partoo Applications. The Customer will be able to choose within different messaging channels to integrate to the Partoo Chat among the ones offered by Partoo and compatible with this Service. The Customer will be able to reply to the Internet user request from the Partoo Applications and the Internet user will receive the reply through the applicable messaging channel.

Partoo Missed Calls

The Partoo Missed Calls service is a call deflector solution that redirects the missed calls of the Customer, according to customer-defined parameters, to SMS messages.

Partoo Missed Calls is an option of the Messages service and cannot be therefore subscribed by the Customer independently. Subscribing to this option will entail an additional cost for the Customer, that shall be invoiced by Partoo according to the terms of the Business Proposal or Order Form signed between the Parties.

Chatbot JIM

JIM is Partoo’s chatbot, designed to automate responses within the Messages service, available only in certain regions, and powered by external artificial intelligence models. Opting for this feature will incur additional fees based on the AI provider.

Customer shall choose the POIs for which this Chatbot will be activated. Once activated, all conversations for the selected POI will be automated. To provide relevant answers, the Chatbot uses POIs’ data (such as, opening hours, URLs, addresses, and descriptions); and documents provided by the Customer (such as, Q&As) and filled out within the Partoo Applications. Customers can also give the Chatbot additional instructions, including tone of voice, objectives, and any other relevant guidance, through a prompt that can be edited from Partoo Applications.

The provisions of this section do not apply to Conversation Starters, which are considered as pre-set responses.

Moreover, the Customer acknowledges and accepts that Partoo cannot be held responsible for the content of the answers provided by JIM, especially but not limited to any errors, inaccuracies, mistakes, or discrepancies between the messages received and the answers provided by JIM.

Feedback Management

The Feedback Management service is a comprehensive survey management solution designed to streamline the Customer’s surveys.

Feedback Management will allow the Customer to:

• Create and send surveys: Partoo shall generate a survey on behalf of the Customer, that will be sent by Customer through its own emailing solution to the end user or customer, under its own responsibility. This Service includes the creation of up to five (5) surveys per Customer;
• Collect and organize data: survey responses and related data will be efficiently collected and organized by Partoo and offered to Customer;
• Answer to the end user or customer: Customer shall be able to answer to the person who replied to the survey directly on the Review Management page, provided that the respondent has given their prior consent to be contacted or to receive such a response. This response can be manually drafted or chosen from a suggestion proposed by an artificial intelligence model.

This Service includes a dashboard enriched with anonymized analytics retrieved from the surveys. Additionally, Feedback Management will allow Customer to download anonymized raw data in an Excel file. Partoo’s liability shall not be engaged regarding the data collected by Customer under this Service.

The Feedback Management service is subscribed in the form of an annual survey package, regarding the received surveys, valid until the next anniversary date of the Agreement. Additional packages of number of surveys received may be purchased separately during the contractual year, in accordance with the commercial conditions specified in the Order Form.

Store Locator

The Store Locator service is an automatic broadcasting solution of the essential Customer Content related to the POIs, defined in Section 3.5.2. below. Such broadcasting is facilitated through dedicated POIs pages integrated with a mapping system. The Store Locator service offers the Customer a choice of three predefined service subproducts (hereinafter, “ Store Locator Subproducts ”), as detailed in Section 3.5.1. The Customer shall select their preferred service category upon entering into this Agreement.

By default, the Store Locator does not include cartography management on the Customer’s website. The costs associated with cartography, such as those for Google Maps or Open Street Map/Here, are the Customer’s sole responsibility and should be contracted directly with the chosen mapping provider.

Partoo offers an optional cartography display feature integrated into the Store Locator, as described in Section 3.5.2 below. When the Customer subscribes to this option, the mapping functionality is provided through Partoo’s integration with third-party mapping services. In such case, the Customer is not required to contract, integrate, or pay any external mapping provider, as the related costs are included in the pricing of this optional feature.

The Customer remains free to integrate its own mapping solution at any time.

The Customer acknowledges and accepts that the price of the Store Locator may vary taking into consideration the number of POIs to be referred and the languages requested by Customer.

Store Locator Subproducts

Partoo proposes the Customer three different predefined subproducts of the Store Locator service, as described herein, and from which Customer shall choose upon the signature of the Agreement. The chosen service category will define the Customer Content broadcasted, functionalities, and pricing applicable to the service rendered during the term of this Agreement.

• Store Locator: customized Store Locator provided to Customer containing all the functionalities offered by Partoo in the framework of the Store Locator service. The Store Locator features the following components:

• Homepage: the homepage will include (i) search functionality, (ii) location identification, (iii) specific filters, (iv) POI’s operational status filter (open or closed), (v) a list and map of the POIs, and (vi) a region, department, and city filter.
• Individual pages for each POI: the individual pages will include: (i) a breadcrumb trail, (ii) the main POI’s information, and (iii) a main menu with a set of sections agreed between the Parties during the mock-up phase.
• Geographical page: geographical pages will include: (i) a breadcrumb trail, (ii) search functionality, (iii) location identification, (iv) specific filters, (iv) POI’s operational status filter (open or closed), (v) a list and map of the POIs, and (vi) a region, department, and city filter. (ii) the regional POI’s information.
• Index page: page that identifies all the Customer’s POIs, sorted by predefined categories.
• Services page: The “Pages Services” functionality allows the creation of dedicated Store Locator pages associated with a specific service and geographical area. This feature enhances the Customer’s visibility in local searches related to a particular service. A maximum of twenty-five (25) “Services” pages may be created. This functionality is optional and subject to an additional fee as defined in the Order Form.
• City & Surroundings page: The “Pages City & Surroundings” functionality allows the creation of Store Locator pages in geographical areas where the Customer has no physical Point of Interest (POI), to improve visibility in searches related to those areas. A maximum of one thousand (1000) “City & Surroundings” pages may be created. This functionality is optional and subject to an additional fee as defined in the Order Form.
• Store Locator Light: simple Store Locator provided to Customer containing the basic functionalities offered by Partoo in the framework of the Store Locator service. The Store Locator Light features the same components as the Store Locator but with a simplified header, without the footer of Customer’s domain and with a limited number of sections integrated in each of the individual pages. This category is only proposed by Partoo in certain regions.
• Store Listing: a single home page containing only a simplified header, the logo of the Customer, the list of the POIs with CTA buttons and its related information (direction, phone number, etc.).

Store Locator Cartography

Partoo proposes an optional cartography display feature integrated into the Store Locator. This feature enables the display of POIs on an interactive map directly within the Store Locator, including integrated search functionality, without the need for a third-party mapping service. Where the Client subscribes to Partoo’s cartography feature, the provision of this functionality relies on third-party mapping services. Consequently, the applicable third-party terms and conditions, shall apply and be deemed accepted by the Client upon subscription to this option.The Client remains free to integrate its own mapping solution.

Customer Content diffused via the Store Locator

Within the framework of the Store Locator service, Partoo shall diffuse the following Customer Content provided by Customer (but not limited to):

• Customer’s company name;
• Address;
• Phone number;
• Opening hours; and
• Email.

Custom Fields

Apart from the Customer Content defined in the previous Section, the Store Locator can also diffuse Custom Fields as previously agreed between the Parties.

Store Locator Annual Update

The Customer shall have the right to update the Store Locator on an annual basis, specifically on the anniversary date of the Effective Date of this Agreement, by incorporating additional components from the options available within the Partoo offering, as mutually agreed upon by the Parties.

To request such an update, the following conditions must be satisfied:

• The update can be implemented within six (6) months period extending from three (3) months before to three (3) months after the anniversary date. The Customer must communicate their requirements at least three (3) months prior to the desired implementation date. Accordingly, requirements must be submitted no later than three (3) months before the anniversary date or, alternatively, no later than three (3) months before the end of the implementation window (i.e., three (3) months after the anniversary date).
• The Customer must submit a detailed description of their requirements; and
• Partoo will estimate the necessary working days for the update, which will require the Customer’s prior approval.

This annual update includes a credit of three (3) development days per year (“Allocated Credit”).

Any development work beyond the Allocated Credit will be considered exceptional and will incur additional charges as agreed upon by the Parties.

If the Allocated Credit is not fully used within a year, 50% of the unused credit will roll over to the following year, with this rollover continuing annually. Thus, if the Customer does not use the Allocated Credit for four (4) years, they may accumulate enough credit for a Store Locator redesign if desired.

Header and Footer Integration

Partoo will reproduce the header and footer of the Customer’s website as faithfully as possible, provided that the URL is communicated to Partoo in a timely manner. The reproduction will be static and limited to the header and footer sections. Partoo does not guarantee an identical visual rendering. Any subsequent modification or update of these elements will require a developer’s intervention and will be deducted from the Allocated Credit.

Tracking and Analytics

The Store Locator includes a built-in tracking solution via Google Analytics and a Looker Studio dashboard, delivered upon implementation. Partoo may integrate the Customer’s Google Tag Manager (GTM) and, where applicable, connect tracking plans only from compatible providers (Google Analytics, Adobe Analytics, or Piano Analytics).

ASSOCIATED SERVICES

Dashboards

Subject to certain conditions and only upon prior agreement of both Parties, Partoo shall make available to the Customer dashboards to present specific information related to the Customer Content, collected through the connected Services and/or displayed in Partoo Applications. The specific information, other specificities, functionalities and characteristics of such dashboards will depend on the commercial conditions of the Contract, as defined in the corresponding Business Proposal or Order Form and previously agreed between the Parties.

Tech +

The Tech+ professional service is an optional paid service that provides Customer with enhanced technical and security features, including access to Single Sign-On (SSO) functionality. The Tech+ service supports standard SSO integrations based on commonly used authentication protocols (such as SAML 2.0 or OpenID Connect) and compatible identity providers (e.g., Okta, Azure AD, or Google Workspace).

Custom or non-standard SSO integrations that require specific developments, configurations, or adaptations not covered by Partoo’s documented implementation may be subject to a dedicated quotation and additional fees. Activation of the Tech+ professional services requires a separate subscription and may involve configuration tasks by the Customer’s IT team.

Partoo Connector

Subject to certain conditions and only upon prior agreement of both Parties, Customer shall subscribe to the associated service Partoo Connector, for a fee to be agreed between the Parties. This Service will allow Customer to retrieve, visualize and analyze data and information related to the other Services of Partoo, through the display of specific dashboards and reports.

The specific characteristics of the Partoo Connector, data to be displayed, security measures to respect and commercial conditions will be defined previously by the Parties in the Business Proposal and/or Order Form.

Competitive Benchmark

Subject to certain conditions and only upon prior agreement of both Parties, Customer may subscribe to the Competitive Benchmark service, a functionality that will allow Customer to track and compare its Google ranking and e-reputation with those of its competitors. In order to provide this Service, Customer shall identify the POIs to be included in the analyze, the list of competitors to compare and the keyword of the comparison.

The specific characteristics, quantity of competitors and commercial conditions will be communicated previously by Partoo to the Client. In any case, the Competitive Benchmark service is strictly limited to the analysis of three keywords and up to twelve competitors per Client.

Training and Support

Partoo will assist the Customer in training its teams through various formats designed to meet the needs of the Users. The Support Service will meet with the Customer at a predetermined periodicity, communicated by Partoo, which shall not be more frequently than once per quarter. The main objective of such meeting will be to show the Customer the results and impact of Partoo Applications and/or Services on search engine optimization (SEO).

In the event that the expenses relating to travel are greater than €150 excluding VAT, these will have to be paid by the Customer. If the Customer wishes to invite the Customer Success Manager to other training events, the Customer shall be invoiced by Partoo up to one thousand five hundred euros (€1,500) excluding tax per event, including travel expenses.

Duplicate Management

As stated in Section 2.1.1. of this Exhibit, the Customer Support shall identify and process Duplicates during the Customer’s onboarding. Under the Customer’s request, this Service can also be performed by Partoo once a year, on the anniversary date of the Effective Date of the Agreement.

Moreover, at any time during the Term of the Contract, the Customer can send Partoo a list of identified Duplicates. Partoo will then request Google Business Profile support team to address these Duplicates promptly.

User Management

Partoo grant the Users access to the Partoo Applications and Services according to the roles and permissions indicated by Customer. These permissions will allow or prevent Users from modifying certain fields.

Connection to the Customer’s Internal Repository

For Presence Management and Store Locator services, Partoo offers the Customer the possibility to update the Costumer Content synced through these services by linking their Internal Repository to the Partoo database using FTP or API.

For automated updates, two options are available:

• Option 1: The Customer can utilize Partoo external API, documented at the link: https://developers.partoo.co/rest_api/v2/. The Customer is responsible for technical developments using the API, and will have free and unlimited access throughout the Term of the Contract. As defined in the document attached above, Partoo assures an API availability rate of 99% per year. If any modification of Partoo’s external API may affect the Customer’s integration, Partoo will notify them in advance.
• Option 2: Under the Customer request, Partoo can develop an automatic flow (API or FTP) for daily data retrieval from the Customer’s Internal Repository. Initial integration costs up to €2,000/year/API, excluding VAT. Additional maintenance due to modifications requested by or technical problems regarding to the Customer exceeding 2 days/year incurs €700/day, excluding VAT. Partoo-managed automatic flow changes shall ensure proper function and data recovery.

Partoo shall not be liable for the quality and completeness of the data contained in the Customer’s Internal Repository, which must include at least the necessary information to be transmitted to the Publishers or to be published in the Customer’s website (e.g., POI’s names, addresses, opening hours, telephone numbers).

Other technical settings and integrations

Partoo shall be able to add Custom Fields to allow the Customer to use Partoo Applications and/or Services as the main data source for their store information.

Partoo shall grant Customer with a self-service access to Partoo Iframes to allow the Customer to integrate the Partoo Applications into their internal management interface.

Telephone numbers & WhatsApp accounts

Some of the Services or Publishers may engage the supply of a telephone number to be provided by Partoo. The Customer acknowledges and accepts that those numbers may exceptionally change during the Contract Term. Moreover, Partoo shall recover the telephone numbers provided to the Customer upon expiry or termination of the Contract.

Where applicable, any WhatsApp account associated with a phone number provided by Partoo under the framework of the Services will be deactivated upon termination or expiration of the Agreement.