Voice of customer: the 3 pivotal trends for 2026
The Voice of Customer (VoC) has long been used to measure certain KPIs: a quarterly…
The habits of Internet users regarding customer reviews speak volumes about the importance of e-reputation in the purchasing journey.
As of today, over 70% of consumers check Google reviews before choosing a business. It has become a must for your customers and a priority for businesses.
Does your e-reputation measure up? What criteria should you take into account and what indicators should you track? What best practices should you adopt to improve?
Do this short self-assessment to find out!
10 questions and a few minutes, that’s all you need to:
Half a point can make a huge difference to your potential customers. Consumers will always choose to eat at a restaurant with a score of 4.3/5 over its competitor with a 3.9/5, even if the difference might seem minor at first glance.
The same applies to positive reviews. Getting more reviews and replying fast to them is incredibly positive for your online reputation, as these are the details that Internet users pay attention to when making a decision.
Now, all you have to do is take the test to find out where you stand, and take the necessary actions to boost your e-reputation.
We will later send you a personalised e-mail with other tips to help you make the right decisions.
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Download the 2026 Barometer on online presence and e-reputation of businesses and gain practical insights to increase your chances of being cited by AI.
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