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local pack partoo on Google News & Trends
- 3 min

Partoo’s Local Pack now appears in Google search results

Since 18 September 2026, Google has been displaying Partoo’s Local Pack for many local searches…

Google changes due to dma News & Trends
- 5 min

Comparison sites, providers… What Google’s new search layout means for you

Google updated the appearance of its search results page in Europe on 8 September 2026…

how to chose your voice of customer solution Reputation
- 4 min

How to choose the right voice of customer platform?

Choosing the right voice of customer platform can transform how you manage CX, provided you…

voice of customer white paper White papers
- 2 min

Voice of Customer: the guide to listening and taking action with AI

Most businesses are already collecting Voice of the Customer data: Google reviews are piling up,…

the voice of customer within the customer journey Reputation
- 7 min

Where does the Voice of Customer really play out in the buying journey?

While Artificial Intelligence is revolutionising plenty of things, some elements remain unchanged. The traditional stages…

customer satisfaction surveys when to send Reputation
- 4 min

When is the best time to send a satisfaction survey?

A satisfaction survey sent at the right moment gets a higher response rate and more…

Exclusive: the Google Reviews 2026 barometer!

We have exclusively analysed the performances of major European companies. Discover those excelling in managing their online reputation and learn their best practices to optimise your strategy in 2026.

online presence and e-reputation of mena brands
customer satisfaction surveys best practice Reputation
- 5 min

Satisfaction survey: how to create the perfect questionnaire

Across all survey methods, the median response rate for a satisfaction survey is around 10%…

how to manager reviews for a network with a lot of points of sale Reputation
- 4 min

Customer review management: what changes when you run a network of 100+ outlets

One in three customers who leave a Google review never gets a reply (Geolid study)….

partoo mcp Partoo Updates
- 3 min

MCP Partoo: what your AI agents can already do with your data

Your AI agent chats with you, answers your questions, and comes up with ideas. But…

new google business profile messages tool with ai chatbot News & Trends
- 6 min

Google brings back messaging on business listings — this time with an AI agent

With little fanfare, Google has quietly reintroduced a native messaging button on Google Business Profile…

google review after feedback Reputation
- 4 min

Requesting a Google review after a satisfaction survey: best practices

A customer has just completed your satisfaction survey. They took the time to rate their…

hotels online presence SEO & Local SEO
- 6 min

Hotels: how to optimise your listing to power up your online presence? 

In the hospitality industry, the battle to grab a guest’s or holidaymaker’s attention begins long…

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