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Reputation
Satisfaction survey: how to create the perfect questionnaire
Across all survey methods, the median response rate for a satisfaction survey is around 10%…
Reputation
Customer review management: what changes when you run a network of 100+ outlets
One in three customers who leave a Google review never gets a reply (Geolid study)….
Reputation
Requesting a Google review after a satisfaction survey: best practices
A customer has just completed your satisfaction survey. They took the time to rate their…
Reputation
Semantic analysis of competitors’ reviews: how AI is reshuffling the deck
What if there was a lot more to your main competitor’s 4.8/5 rating? In 2026,…
Reputation
Competitive Intelligence: How to turn the Voice of Customer into a winning strategy
Your competitors’ strategy is no longer a trade secret; it’s right in front of your…
Reputation
Learn why the competition is outshining you: Do a competitive audit in just 15 Minutes
Back in the day, companies relied on gut instincts or forked out for costly annual…
Reputation
AI recommendations: your 5-star rating is no longer enough, and here’s why
Just like your business, your competitors are very likely showing off a high rating. Today,…
Reputation
Local e-reputation: the 8 factors your competitors may be handling better than you
Your business rarely loses a customer because of one major issue. You’re more likely to…
Reputation
What can you expect from a competitive intelligence platform in 2026?
In the past, companies relied on annual “mystery shopper” reports and consultants’ presentations. By the…
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