Messages

Conversational commerce means using messaging (Live Chat, WhatsApp, social media, SMS) as a sales channel in its own right: replying to customers where they already are, at the moment their purchase intent is strongest, rather than redirecting them to a form or a phone number. That’s exactly what Partoo Messages is designed for. This trend is already evolving towards agentic commerce, where it’s no longer just the customer who contacts you, but their own AI agent, interacting and acting directly on their behalf.

You can reply to messages received via Live Chat, Facebook Messenger, Instagram, and WhatsApp directly in Partoo, from your computer or the Partoo mobile app.

Partoo centralises your website’s Live Chat, along with native WhatsApp, Facebook Messenger and Instagram channels, the cornerstones of your conversational commerce. You can also connect custom channels depending on the tools your customers use.

Live Chat lets you chat with visitors directly on your website, so you can answer their questions at the right time and convert more customers. You can set it up so the AI chatbot automatically takes over when no one is available. If Live Chat is closed, the customer’s question is turned into a message: your reply is sent to them by email as soon as a member of your team responds.

Partoo Chat is a widget you add to your website so visitors can contact you directly via WhatsApp, Facebook Messenger or Live Chat, during or after their visit. It’s an additional gateway to your conversational commerce: all the conversations it generates land in the same interface as your other channels, with no extra tool required.

No. Partoo Chat is included with Messages at no additional cost.

Yes. Partoo Chat is compatible with most CMS platforms (Shopify, WordPress, PrestaShop, Wix), as well as websites built on custom CMS platforms.

Jim can automate up to 90% of your conversations across all your messaging channels. Jim detects the language your customer is using and replies in the same language, with around 30 languages available, based on a knowledge base you provide (product catalogue, services, FAQs and up to 10,000 words of content). When Jim can’t answer a request, the conversation is handed over to your teams.

Yes. Jim is compatible with all CRMs, including custom solutions, so the leads and information collected extend your conversational commerce automation right into your existing tools.

Yes. You can set Jim’s tone (friendly, casual or professional) to match your brand and deliver a conversational experience that feels consistent with the rest of your communications.

Yes. You can reply to messages from head office, or give your business managers access so they can handle requests for their own points of sale directly. Each interaction can be assigned to the right person.

The information your visitors provide (contact details, enquiries) is centralised in Partoo. You can export these leads as a CSV file or receive them directly by email if you don’t have a CRM connected.

To fully configure Messages in compliance with the General Data Protection Regulation (GDPR), we need a link to your privacy policy. If you don’t have one, a few additional details are enough for our teams to generate it for you.

Yes. Messages integrates with the entire Partoo platform: your business listings (Presence Management) feed Jim’s automated replies with details such as opening hours and address, while your conversations add to your overall view of the customer experience, alongside your reviews (Review Management) and satisfaction surveys (Feedback Management).

Yes. The solution adapts to the size and organisation of every business, from a single point of sale to a whole network.