Feedback Management

Name: Feedback Management
Brand: Partoo
Rating: 4.7 (2070 reviews)

Turn customer satisfaction into a growth driver. Collect customer feedback, respond easily from Partoo, and measure customer satisfaction!

Why choose Partoo?

Centralise your reputation and customer satisfaction in one place

Access customer reviews and satisfaction surveys from a single interface.

Increase customer engagement

Ensure every customer feedback receives a response: convert unhappy clients, and build loyalty with your most satisfied customers!

Improve the customer experience

Identify key areas for improvement and build a customer-first experience to drive loyalty and revenue

How does it work?

Enable your teams to deliver a better customer experience

Centralise all your satisfaction surveys and customer reviews in a single interface. View customer feedback at both global and local levels, and deliver a consistent experience across your entire network.

Standardise the language of customer performance across all teams

Track and compare the key customer satisfaction metrics across your network: NPS and CSAT. Get clear, actionable insights you can use every day to guide your actions, build customer loyalty and drive revenue growth.

Transform every customer feedback into a driver of loyalty and growth

Use customer feedback to identify key sources of dissatisfaction, assess their impact, and take concrete actions to sustainably improve customer satisfaction, loyalty and revenue.

Key features

Centralisation

Manage responses to satisfaction surveys and reviews on Google, Facebook, and Tripadvisor in a single place.

Customisation

Design tailored surveys to understand customer satisfaction.

Interactions

Reply to customers from your surveys, manually or using AI.

Measurement

Analyse customer satisfaction centrally and for each of your local businesses.

Mobile App Statistics

Find all the statistics for your satisfaction surveys on the Partoo mobile app.

Frequently asked questions

You can add CSAT questions, an NPS question with an open follow-up question, multiple-choice questions, and closed questions (yes/no).

No, you can decide whether to make a question mandatory or not, and even set up follow-up questions based on previous answers. This keeps your questionnaire concise, ensuring only the most relevant questions are asked.

We can tailor your questionnaire to match your brand style and include the most relevant questions to better understand your locations’ strengths and areas for improvement.

Questionnaires are sent by email through your email marketing solution, allowing you to independently manage the dispatch and the survey-sending rules.

Absolutely, you can create as many questionnaires as you need, with no limits.

customer satisfaction surveys when to send

September 7, 2026