How Dentego transformed its customer service with AI from Partoo

With over 100 dental centers in France, Dentego was looking for a solution to optimize its online presence and streamline exchanges with patients. Thanks to Partoo and its artificial intelligence Jim, the network has succeeded in transforming its interaction management and boosting its visibility on Google.

Dentego in a nutshell

Dentego is a network of dental centers with over 100 locations in France. Its aim is to make dental care accessible to all, by offering quality services with modern equipment and qualified professionals.

The brand stands out for its determination to optimize the patient experience, notably through the digitalization of services (online appointment booking, case tracking, facilitated interactions via tools such as WhatsApp). That’s where Partoo comes in!

The highlights of this video

Here are some of the points Olivia raised in her testimonial:

• Automated, more responsive customer service thanks to JIM, 75% of conversations have been automated, reducing response time and improving patient satisfaction. WhatsApp has also been integrated as a key channel, meeting users’ expectations for fluid, rapid interaction.
• Centralized management for greater efficiency
• From a single platform, Dentego now easily manages its interactions on Google, Facebook, Instagram and WhatsApp.

The results:
An increase in appointment requests and over 800 conversations in just three months, delivering an enhanced patient experience.

Discover how Partoo can transform your online presence and optimize your customer service!