
Discover Leroy Merlin’s testimonial
We recently had the opportunity to talk to Godefroy Gaveau – Local Web Promotion Manager…
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Today, a business must offer the best possible experience to its prospects and customers in order to be chosen among the different choices available to them on the Internet.
When you know that today, 75% of consumers prefer to exchange messages with a business rather than calling it, you quickly understand how essential messages are as a lever for physical businesses.
Moreover, all major platforms have launched local messaging solutions: Apple with Apple Business Chat, Google with Business Messages, but also of course, Facebook Messenger or Instagram.
But when it comes to businesses, the most important platform on which it is essential to give people a simple way to contact you is Google Business Profile via Business Messages.
We are pleased to announce that Partoo now allows you to centralize and manage all messages sent by your customers from your Google profiles.
As mentioned above, Google Business Messages allow users to contact a business directly from the Google results page, via the business profile of the business.
In concrete terms, when the feature is activated, a “Chat” button appears on the profile, and when a user clicks on it, a chat window opens where they can directly exchange with the establishment.
Google Business Messages have many benefits:
Once the messages are activated, you still need to answer them and that’s where Partoo can help you!
Partoo can help you set up and manage your daily message exchanges with Internet users. The Messages product is based on three pillars:
Partoo also assists you with the implementation of the solution, the training of your network and the analysis of the results. Do not hesitate to contact us for more information!
King Jouet: “Messaging represents 65% of purchase intentions”.
“Thanks to the analysis made by Partoo, we realize that the vast majority (65%) of our requests are related to purchase intentions, for example a request for availability in stock or the price of a toy.
It is therefore an opportunity for us to attract new customers and/or to retain them. Messaging is therefore a new sales channel. But the support part is starting to take up a little more space with regards to questions about receiving orders in store delivery.”
Click here to read the full testimonial from King Jouet.
Stellantis & You: “An 8-fold increase in message volume in just a few weeks.”
“If we analyze the volume of exchanges in all countries, we notice an 8-fold increase in the conversations received in just 9 weeks. This confirms the importance of taking control of these topics and responding to these new needs.”
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