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the voice of customer within the customer journey Reputation
- 7 min

Where does the Voice of Customer really play out in the buying journey?

While Artificial Intelligence is revolutionising plenty of things, some elements remain unchanged. The traditional stages…

customer satisfaction surveys when to send Reputation
- 4 min

When is the best time to send a satisfaction survey?

A satisfaction survey sent at the right moment gets a higher response rate and more…

customer satisfaction surveys best practice Reputation
- 5 min

Satisfaction survey: how to create the perfect questionnaire

Across all survey methods, the median response rate for a satisfaction survey is around 10%…

how to manager reviews for a network with a lot of points of sale Reputation
- 4 min

Customer review management: what changes when you run a network of 100+ outlets

One in three customers who leave a Google review never gets a reply (Geolid study)….

partoo mcp Partoo Updates
- 3 min

MCP Partoo: what your AI agents can already do with your data

Your AI agent chats with you, answers your questions, and comes up with ideas. But…

new google business profile messages tool with ai chatbot News & Trends
- 6 min

Google brings back messaging on business listings — this time with an AI agent

With little fanfare, Google has quietly reintroduced a native messaging button on Google Business Profile…

Exclusive: the Google Reviews 2026 barometer!

We have exclusively analysed the performances of major European companies. Discover those excelling in managing their online reputation and learn their best practices to optimise your strategy in 2026.

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online presence and e-reputation of mena brands
google review after feedback Reputation
- 4 min

Requesting a Google review after a satisfaction survey: best practices

A customer has just completed your satisfaction survey. They took the time to rate their…

hotels online presence SEO & Local SEO
- 6 min

Hotels: how to optimise your listing to power up your online presence? 

In the hospitality industry, the battle to grab a guest’s or holidaymaker’s attention begins long…

Beyond the Stars: Using semantic AI to understand the 'Why' behind every competitor review Reputation
- 3 min

Semantic analysis of competitors’ reviews: how AI is reshuffling the deck

What if there was a lot more to your main competitor’s 4.8/5 rating? In 2026,…

Competitive Intelligence: turning the voice of the customer into a strategic advantage Reputation
- 4 min

Competitive Intelligence: How to turn the Voice of Customer into a winning strategy

Your competitors’ strategy is no longer a trade secret; it’s right in front of your…

prompt library for marketers Short Guides
- 2 min

How does AI perceive your brand? Download our AI prompt library

More and more of your customers are searching for local businesses on AI search engines:…

GEO official guidelines by Google News & Trends
- 3 min

Google finally sets out the rules for GEO with its new official guide

The documentation local businesses have been waiting for is here! On 15 May 2026, Google…

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