Partoo launches Feedback Management, the perfect tool for measuring customer satisfaction
Feedback Management, the brand new tool in Partoo’s products, helps you get closer to consumer…
Table of contents
Feedback Management, the brand new tool in Partoo’s products, helps you get closer to consumer expectations and achieve an unprecedented satisfaction score!
Collect feedback through personalized surveys, respond to customer reviews with a single click, and gain a clear understanding of what your customers love—and where you can still improve. Make customer satisfaction and retention your top priority while saving on unnecessary acquisition costs.
Customer retention is more than just a strategy—it’s an economic necessity for businesses. According to a Harvard Business Review study, acquiring a new customer can cost 5 to 25 times more than retaining an existing one.
This is because loyal customers represent a stable, long-term source of income. Once convinced and satisfied with your products or services, they are also more likely to recommend them to others. This word-of-mouth marketing helps you save on marketing and sales expenses typically allocated to acquiring new customers.
Key Statistic
In addition to saving you money, loyal customers spend more: according to HubSpot, a loyal customer spends an average of 67% more after six months of purchases with a brand!
In addition to saving you money, loyal customers spend more: according to HubSpot, a loyal customer spends an average of 67% more after six months of purchases with a brand!
Feedback Management plays a vital role in building long-lasting customer relationships. Our tool enables businesses to factually measure customer satisfaction, relying on precise indicators such as NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score).
Glossary
Create custom satisfaction surveys: build your questionnaire starting with an NPS question to gauge how likely your business will be recommended, add CSAT scores to assess different elements of the customer experience.
Don’t leave any feedback unanswered! Reply to feedback directly on Partoo (the customer will receive your reply by email) to thank your most loyal customers and to change the minds of less enthusiastic buyers. Your replies can be manually crafted or generated by AI suggestions for even greater efficiency!
Leverage customer feedback! The KPIs you collect (NPS score and various CSAT scores) will give you an overall rating and help you track it over time. You’ll also get a ranking of your various locations: you’ll know which establishments bring the most satisfaction and which ones need extra resources or effort.
A feedback management tool like Partoo’s offers numerous benefits to businesses that adopt it. Among them are:
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