Securing the Future of Local Marketing, Partoo Achieves ISO 27001 Certification

At Partoo, our mission has always been to help businesses of all sizes get closer to their customers through innovative digital solutions. Whether we are ensuring business information is accurate on Google, helping brands manage their e-reputation, or automating customer conversations with our AI agent, Jim, we recognize that we are entrusted with sensitive data. 

Today, we are proud to announce a significant milestone: Partoo has officially achieved ISO 27001 certification, becoming the first amongst our competitors in the local marketing sector to reach this internationally recognized certification.

This is not merely an administrative achievement. It validates our commitment to the highest standards of information security and privacy management. In an era where cybersecurity threats are evolving daily, this certification provides our 7,500+ clients and global partners with the peace of mind they deserve.   

What is ISO 27001 and Why Does It Matter

Considered the gold standard in information security, ISO 27001 is a rigorous framework that mandates numerous controls for the establishment, maintenance, and continual improvement of an Information Security Management System (ISMS). By auditing companies not once but 3 years in a row, this certification ensures that companies are ever better at improving their security posture, and maintain their efforts in the long run.

To achieve this certification, Partoo underwent an extensive independent audit of our policies, technical controls, and business processes. The certification confirms that we have a deep-rooted methodology for identifying and reducing risks, ensuring the confidentiality, integrity, and availability of all information entrusted to us.

Make Things Right: Security as a Core Value

Our pursuit of ISO 27001 was a natural step in our journey as a B Corp certified company. Our core philosophy, “Make things right!“, applies to every aspect of our business, including how we protect the digital presence of over 300,000 locations.  

“For our organization, security is a fundamental pillar of the trust built with partners and customers. Being the first in our sector to achieve this certification is a testament to the proactive approach Partoo takes to manage information security risks through rigorous controls and a culture of continuous improvement” – Thibault Levi-Martin, CEO and Founder of Partoo

What This Means for Our Clients

Whether an independent retailer or a large international brand, our ISO 27001 certification offers several key benefits. 

• First, it ensures uncompromising data protection. Customer reviews, location data, messaging history and personal information are protected by a robust security architecture that meets global standards. 
• Second, it makes compliance easy. Our certification simplifies regulatory requirements for our clients, ensuring that their choice of a local marketing partner aligns with the highest international privacy standards, including GDPR.   
• Finally, it guarantees operational reliability. By implementing structured risk management and emergency response protocols, we ensure that our platforms remain available when customers need them most. 

A Team Effort for a Secure Future

Achieving this milestone was a collaborative effort across every department at Partoo. From our security and IT teams to HR and Legal, every employee has played a role in strengthening our security posture. Partoo is aware that security is a collective effort ; therefore all employees receive regular training on the posture they are expected to adopt.

“This certification is a recognition of a security-first culture. Our organization has built rigorous processes to protect customer data at every layer of the platform, from Presence Management to AI Chatbots. This achievement—as the first in our field to be fully certified—is the beginning of a journey toward even higher security standards” – Jonàs Bru Monserrat, CTO of Partoo

As Partoo looks toward the future, it remains committed to staying ahead of the curve, continuing to undergo ISO 27001 annual audits to keep challenging its security posture, and re-assert its ambitions to protect data handling. 

All our policies are available in our Trust Center.